We are committed to delivering ethical, reliable, and prompt financial consulting. If you experience any dissatisfaction with our service, staff behavior, communication, or data handling, we have established a transparent 3-tier grievance mechanism to resolve your concerns systematically.
For general feedback, status inquiries, or service concerns, first reach out to your assigned loan consultant or customer care:
If your query is not resolved within 48 hours, or if you are unsatisfied with the resolution at Level 1, you may escalate directly to our Designated Grievance Officer:
If your grievance relates to the final sanction letter, repayment terms, credit score reporting, or foreclosure penalty charged by the actual lending Bank or NBFC, you have the right to lodge a complaint directly with the Principal Nodal Officer of the respective lending institution.
If the regulated lender does not resolve the complaint within 30 days, borrowers can approach the RBI Ombudsman Scheme at https://cms.rbi.org.in.
To ensure quick resolution, please include the following details in your grievance email:
